2017 Manager of the Year
2017 Manager of the Year Winner - Michelle Engler of A+ Storage Mt Juliet
The Tennessee Self Storage Association (TNSSA) has named its 2017 Manager of the Year. The recipient is Michelle Engler, manager of the Mt. Juliet, Tenn., location for A+ Storage of Tennessee LLC. It’s the third consecutive year, and fifth time in six years, that an A+ Storage manager has received the award.
Engler, who has managed her facility since August 2016, was also named A+ Storage Manager of the Year in December. Under her care, the Mt. Joliet property has performed so well that it expanded in the third quarter of 2017 with a two-story, 40,000-square-foot addition, according to a press release. Engler organized and marketed a ribbon-cutting ceremony to commemorate the event, which included live music, prizes and refreshments.
Engler increased the site’s revenue by 5 percent and ended the year with delinquencies of fewer than 1 percent, the release stated. She also broke the company’s retail-sales record, selling more than $10,000 in product, with retail-ticket average of $36.91 per new customer. In addition, she garnered positive company reviews on Google, earning the property a five-star rating.
Engler is involved in charity work for the Mt. Juliet Animal Shelter, Mt. Juliet Help Center, Mt. Juliet Police Department and Wilson County Emergency Services Rehab. She’s an active trade partner with Del Webb Lake Providence and the Mt. Juliet Chamber of Commerce. Last fall, she donated free use of a storage unit to serve as a supply drop-off for victims of Hurricane Irma in Puerto Rico.
Engler’s success is based on her relationship with tenants, business leaders and friends in the community, the release stated. “It has been my delight to watch her grow, and it was my honor to nominate such a deserving candidate for this award. We are extremely proud,” said Stephanie Tharpe, senior vice of president of operations for A+ Storage
A Manager of the Year Testimonial...
Nominate Your Manager for Manager of the Year
By Stephanie Tharpe of A+Storage
In the Self Storage Business, our managers work very hard all year long. They are the face of our business and our number one sales feature. On a daily basis, they are customer service agents, collectors, auditors, custodians, and administrators. They have to be able to write professionally, be articulate, be adaptable, be presentable, be problem solvers and multi – task, all under limited supervision. They are also our most important investment. We want to reward those who stand out and go the extra mile.
The TNSSA chooses their MOTY based on Commitment to Leadership, Creativity, High Occupancy Rate, Low Delinquencies and Overall Business.
In 2012, I was truly honored to be chosen by the Board of Directors for this Prestigious Award. As the recipient I was recognized in many ways. I was featured in every newsletter sent out by the Association and recognized at every quarterly luncheon and the Legal Seminar. Inside Self Storage, wrote and featured a national article regarding my award. The SSA Magazine reported the Award in the Tennessee Section of their Magazine. My local paper, the Chronicle of Mt. Juliet did a feature write up. Del Webb Lake Providence, Congratulated me in their monthly newsletter. Anne Ballard announced it in her session at the ISS World Expo in Las Vegas to her attendees.
You can’t buy that kind of advertising.
That being said, I would like to encourage all of you owners to pay attention to your hard working Managers and nominate your Super Stars for this award in 2015. Your Manager works hard for you. There is no greater feeling than that of being recognized by your industry peers and colleagues.