CLICK HERE to Register for the

TNSSA 11th Annual Legal

Conference & EXPO at

1424 Old Knoxville Hwy, Sevierville TN 37876

Featured Speaker, 

Attorney, Jeff Greenberger

Greenberger & Brewer, LLP

Submit your questions to ASK JEFF 

so we can make sure your questions are addressed at the seminar

Day One - Sept 12th


10:00 am - 1:00 pm        Fun event ONSITE in the morning  - Free day passes to Adventure Forest will be given to attendees that arrive for this Fun Networking Adventure!

Lunch on your own

2:00 pm - 3:00 pm          Operations Panel Discussion 

3:15 pm - 4:15 pm          TN Lien Law Timeline - Lonnie Bickford of

4:30 pm - 5:30 pm          My Favorite Lease Clauses That Can Actually Hurt You - Attorney Jeff Greenberger

5:30 pm - 6:30 pm          Cocktails & Heavy Hors d'oevres

6:15 pm - 7:00 pm          Charity Auction in Trade Show Hall

7:00 pm - 7:30 pm          TRADE SHOW OPEN

Day One starts at 2:00 pm EST with vendor setup from 9:00 am - 4:00 pm. We will wrap up the evening with our Trade Show which gives everyone time for a late dinner on your own in the beautiful Sevierville area!

Day Two - Sept 13th


8:00 am   -  8:30 am           Continental Breakfast

8:30 am   -  9:30 am           Trends in Technology & Automation - Jon Loftin of Open Tech Alliance 

9:45 am   - 10:45 am          Round Tables in Trade Show Hall

10:45 am - 12:00 pm          TRADE SHOW OPEN

12:00 pm -  1:00 pm           Lunch in Trade Show Hall

1:00 pm   -  2:00 pm           The Lost Art of Service: Creating a Magical Experience for Self- Storage Customers - Stephanie Tharpe of A+ Management Group 

2:15 pm   -  3:15 pm           Do's and Don'ts - Attorney Jeff Greenberger

3:30 pm   -  4:30 pm           5 Things to Review About the LIen Statute & Open Q&A - Attorney Jeff Greenberger 

Day Two starts at 8 am EST.  Education will continue throughout the day with lunch provided.

For those arriving on Wednesday...

There will be a group of us meeting at the SkyLift at 6:30 pm.

We plan to take the SkyLift up the mountain and try out the new SkyBridge! 

Tickets can be purchased here and include the SkyLift, SkyBridge and SkyDeck. We'd love to see you there!

Guest Speakers and Panelists

Featured Speaker, Attorney Jeff Greenberger

Jeffrey J. Greenberger is a Partner in the law firm of Greenberger & Brewer, LLP, where he concentrates his practice in the areas of Commercial Real Estate, with a particular concentration on the representation of owners and operators of self-storage facilities, to design and implement legal procedures, policies, and other address operational issues in most states with a focus on litigation and liability reduction and/or avoidance. His clients range from a 20 unit vehicle storage facility to some of the largest national self-storage companies Jeffrey is a featured speaker at many national self-storage trade shows, state association trade shows, and education conferences, online learning initiatives, and he writes for many industry-related trade journals and newsletter Jeffrey also blogs on his website and tweets @selfstroragelaw, to keep the owners and managers advised of the rapid changes in the industry, particularly relevant cases and statute changes.  One of Jeffrey’s newest ventures is Late2Lien, an automated solution, with a 50-state compliance library, for completion, proper mailing, return processing, and archiving of late and lien notices in the self storage industry, information about Late2Lien is at

Lonnie Bickford,

Lonnie Bickford has been the owner/developer of five Appletree Storage facilities in the Greater Baton Rouge area. As a Board Member of the Self Storage Association of Louisiana, Lonnie worked closely with representatives from the National SSA in passing multiple changes to the Louisiana Lien laws. For the last 15 years he has strived to operate his business with the best practices and processes to streamline daily operations and maximize revenue. His research and experience taught him that by scheduling auctions more frequently, delinquencies went down and collections went up. As the founder of, Lonnie is working with Owners and Management teams to maximize revenue by using the leverage of online auctions to drive collections to new heights. 

Stephanie Tharpe, A+ Storage Management Group

Stephanie Tharpe is the president of A+ Management Group and currently manages locations in Tennessee, Georgia and Florida. She currently serves on the 2019 Board of Directors as Vice President for the Tennessee Self Storage Association. Stephanie has been a featured speaker, roundtable leader and panelist at several national and state association conferences across the country for the last six years. In 2012, she was named the Tennessee Manager of the Year by the TNSSA. With a passion to help self-storage business owners succeed, she and her partner, Tommy Pierce, President of A+ Storage of Tennessee, formed A+ Management Group in November 2018. Stephanie is an advocate for managers and has helped to bring recognition to the industry on employee compensation and employee burn out.

David Rader, Servant Fire Protection

David has worked in the life safety industry for 15 years.  He specializes in the areas of fire alarm, sprinkler, special hazards, and life safety resource management.  Prior to his career in Fire Protection, he worked as a technical specialist in the field of electronic telecommunications. David is a veteran of the U.S. Army and Army Reserve, serving honorably as a non-commissioned officer in the Military Police Corps.  

Jon Loftin, Open Tech Alliance

With over 25 years of experience in senior management roles in the self-storage industry, Jon is one of the industry’s leading access control experts. He has contributed to the success of DigiTech International, Chamberlain Access Control Products Group and PTI. Jon joined OpenTech Alliance, Inc. in 2016 as Vice President and IoE Product Owner to spearhead the development of OpenTech IoE, an intelligent platform of smart connected self-storage solutions. This platform harnesses the power of the Internet to connect various systems and devices, including INSOMNIAC CIA to streamline business operations at storage facilities.

Anne Williams, Marcus & Millichap

Anne has served the self-storage industry for nineteen years in many different capacities.  She started her career at Extra Space Storage where she started out as an Acquisition Analyst and Cell tower/Billboard Lease Manager. After two years, she was promoted to District Manager and directed the sales and operations of a fifteen property self-storage portfolio in Memphis, Tennessee. 

In 2006 Anne left Extra Space Storage and joined Marcus & Millichap’s National Self Storage Group as a real estate broker in their Memphis, TN office where she facilitates the acquisition and disposition of self-storage assets in the southeast and provides advisor y services to her clients relevant to operations, market conditions, capital markets and economic trends affecting the self- storage industry. 

In addition to working for Marcus & Millichap, Anne works for Self Storage Profits where she is a professional mentor/coach to real estate investors who want to learn how to locate, acquire and successfully operate a storage facility. 

In 2007, Anne and two other industry veterans founded the Tennessee Self Storage Association where she has served as President, Vice President , Secretary, Treasurer, Membership Chair, and Events & Education Chair.  She is currently a board member of the Mississippi Self Storage Owners Association and a member of the Arkansas, Alabama and Louisiana Self Storage Associations.

Tommy, StoragePug

Tommy Nguyen is co-founder and COO of StoragePug, a self storage software company that increases occupancy and decreases delinquency for self-storage owners and operators by creating easy, effective online experiences. We help self-storage operators attract tenants, boost occupancy, and collect payments online. He's also the husband to an amazing lady, and a father to three cats.

Tennessee Self Storage Association, Inc. 

All Rights Reserved

2817 West End Ave, Suite 126-197

Nashville, TN 37203

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