2018 Manager of the Year
2018 Manager of the Year Winner -
Lee Creech of Northshore Pellissippi Storage
The Tennessee Self Storage Association (TNSSA) has named its 2018 Manager of the Year. The recipient is Lee Creech, manager at Northshore Pellissippi Storage located in Knoxville, TN.
Creech has been with his facility since 2012, during this time he has brought the occupancy rate from 67% up to 93.6%, while the facility's revenue per square foot has also increased by 53% during this time. By combining his revenue management skills with his customer service philosophy, he has kept our facility's delinquency rate to 1% or less each year. In the past year, he has also overseen the coordination of an expanded online marketing campaign for his facility, resulting in the launch of a redesigned, customer-friendly website that has not only improved their online sales, but has improved the face they present to the public for current and future tenants. Creech knows that growing a business’ profitability is about improving the customer experience. “How can we make this better for the tenant?” is one of His mantras. It's why he has implemented regular physical improvements to the facility from cosmetic touches like re-landscaping the property with plants native to the region, new paint and improved directional signage, to matters of improved convenience such as the installation of a coffee machine or converting our restrooms to hands-free technology.
He also works ceaselessly to represent his facility in the community from participation in local Chamber of Commerce events to sponsorship of area school programs and athletics. He partners with the tenants to find new opportunities to make Northshore Pellissippi Storage a more active member of the community. It's that kind of approach to building community within our facility between tenants, staff, and vendors, and building community relations outside the facility that makes it not surprising at all to find that tenants and vendors alike greet Creech and the staff by name when they visit and that he and the staff are able to respond in kind.
Creech’s extra mile approach is why our tenants regularly recommend them to their friends and neighbors. It is why customers have been known to bring friends to the facility to “show off’ the building where they store their belongings exclaiming, “This isn’t like any other storage you’ve seen”.
A Manager of the Year Testimonial...
Nominate Your Manager for Manager of the Year
By Stephanie Tharpe of A+Storage
In the Self Storage Business, our managers work very hard all year long. They are the face of our business and our number one sales feature. On a daily basis, they are customer service agents, collectors, auditors, custodians, and administrators. They have to be able to write professionally, be articulate, be adaptable, be presentable, be problem solvers and multi – task, all under limited supervision. They are also our most important investment. We want to reward those who stand out and go the extra mile.
The TNSSA chooses their MOTY based on Commitment to Leadership, Creativity, High Occupancy Rate, Low Delinquencies and Overall Business.
In 2012, I was truly honored to be chosen by the Board of Directors for this Prestigious Award. As the recipient I was recognized in many ways. I was featured in every newsletter sent out by the Association and recognized at every quarterly luncheon and the Legal Seminar. Inside Self Storage, wrote and featured a national article regarding my award. The SSA Magazine reported the Award in the Tennessee Section of their Magazine. My local paper, the Chronicle of Mt. Juliet did a feature write up. Del Webb Lake Providence, Congratulated me in their monthly newsletter. Anne Ballard announced it in her session at the ISS World Expo in Las Vegas to her attendees.
You can’t buy that kind of advertising.
That being said, I would like to encourage all of you owners to pay attention to your hard working Managers and nominate your Super Stars for this award in 2015. Your Manager works hard for you. There is no greater feeling than that of being recognized by your industry peers and colleagues.